Ex-PM Mahathir’s dream – Silicon Valley in Malaysia
From answering Detroit with the Proton Saga car, just-retired Malaysia prime minister Mahathir hoped to turn Malaysia into another Silicon Valley.
"He wanted Malaysia ...
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Two-fifths of development now outsourced
Slashed IT budgets have led increasing numbers of user organisations to outsource and sometimes also offshore new development work, with now over two fifths farming out t...
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Indian staff offer "better" service says rail enquiries chief
Indian staff are not only cheaper but offer a better quality of service than UK call centre workers the head of the national rail enquiries service has told MPs.
The t...
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Rail enquiries to be offshored to India?
A union claims train operators have a "moral obligation" to re-evaluate plans that could see up to 1,700 rail enquiry call centre jobs outsourced to offshore locations su...
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Call centre outsourcing to mushroom
One in 15 of all US call centre jobs will be offshored or near-shored by 2008 but staff needn't fear losing their jobs.
Currently, only one in 24 of all call centre ag...
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Call centre crisis: waits up, staff morale and budgets down
A new benchmarking report looking into the state of call centres worldwide has turned up some findings that will come as a blow to the industry and confirm what some have...
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5 years ago... Virgin Rail expands Scottish call centres
06.11.98: Virgin Rail Group is bringing 1,000 new call centre jobs to Scotland. The rail operator is to create 300 jobs within the next 12 months in its Edinburgh and Din...
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Apple's Jobs: Macs could be Intel-based - but won't be
The latest version of the Mac OS X operating system could easily run on Intel chips but Apple Computer CEO Steve Jobs said on Wednesday that the company has little intere...
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IBM starts fighting cancer blame case
Court arguments in the landmark toxic-chemical case against IBM opened in California yesterday, as an attorney for two former employees claimed the computer giant knew of...
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